Who is responsible for SaaS orchestration systems in the public cloud?

The provider is responsible for SaaS (Software as a Service) orchestration systems in the public cloud. SaaS solutions are typically managed and maintained by the cloud service provider, which includes the orchestration of various services that enable seamless application deployment, scaling, and management. This orchestration involves automating the configuration and coordination of different components, ensuring that the service runs efficiently and reliably.

The provider takes on the responsibilities for the underlying infrastructure, software maintenance, updates, security, and ensuring that the orchestration layer effectively supports the applications offered as a service. Customers can consume these services without needing to manage the underlying orchestration tools and are insulated from the complexities of the infrastructure.

In contrast, while customers may configure service settings or manage user access, they do not handle orchestration at the service level. Automation vendors typically offer tools that can facilitate orchestration but do not oversee the orchestration systems themselves. Likewise, DevOps teams may engage in practices around deployment and integration but do not own the orchestration systems provided by the cloud provider. Therefore, only the provider is tasked with this responsibility within the public cloud context.