What should the cloud administrator do to resolve application outages reported by the e-commerce team?

To address application outages reported by the e-commerce team, validating the access credentials for the cloud provider is a crucial step. Application outages can often occur due to issues related to connectivity and authorization in cloud environments. If the cloud administrator conducts a thorough validation of the access credentials, it can help ensure that the application has the necessary permissions and access rights to communicate with the required services in the cloud.

If the credentials are incorrect or have expired, it could prevent the application from functioning correctly, leading to downtime. By confirming that the credentials are valid, the administrator eliminates a significant potential cause of the outage. This step provides a foundation for troubleshooting and resolving further issues that might exist within the application or infrastructure.

Other options may involve operational tasks or scripting adjustments, which might be necessary in other troubleshooting scenarios, but validating credentials is fundamental as it directly impacts the application's ability to access cloud resources. Ensuring proper access permissions can resolve the outage quickly and effectively, making it a priority action for the cloud administrator.