Incident reports typically include which of the following?

Incident reports usually document the specifics of an incident that occurred, including the nature of the problem, the impact on services, and the resolution process. Trouble tickets play a critical role in this context as they are records of issues raised by users or automated systems. Each trouble ticket captures relevant information about the incident, the actions taken, the individuals involved, and any follow-up steps necessary to resolve the issue. This record-keeping is essential for tracking performance, analyzing patterns, and improving processes in a cloud environment.

In contrast, while Service Level Agreements (SLAs), scaling, and support engagements can be important aspects of managing incidents, they do not directly represent the core content of an incident report. SLAs define the expected service performance and uptime but do not document specific incidents. Scaling relates to adjusting resources based on demand but is separate from incident documentation. Support engagements might involve teams addressing incidents but do not encapsulate the reporting and tracking necessary for incidents themselves. Thus, the emphasis on trouble tickets within incident reports is key to effectively managing and resolving incidents in IT operations.