In troubleshooting processes, which of the following steps typically comes first?

In troubleshooting processes, the first step is to gather information. This foundational step involves collecting relevant data and facts about the situation at hand. By gathering information, you create a comprehensive context that aids in understanding the problem better. This information can include system logs, user reports, recent changes, and environmental factors that may be impacting the system. Without this initial data collection, it becomes challenging to identify the issue accurately or formulate an effective plan of action.

This step is crucial because it sets the stage for subsequent actions, such as identifying the root cause of the issue, creating a plan to address it, and testing potential solutions. Ensuring that sufficient information is obtained upfront helps minimize the chances of missing critical details that could influence the troubleshooting process, leading to a more efficient and effective resolution.